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Sign In / RegisterSimple, transparent guidance for cancellations, returns, replacements and refunds.
Unless a product page states a different lawful condition, an eligible return request should be raised within 7 days of confirmed delivery. Approval depends on the product category, condition, reason, evidence and vendor-specific disclosures.
A return may be considered where a product is materially different from its description, damaged in transit, defective, expired at delivery, incorrect, or missing essential components. The buyer must provide the order number and reasonable supporting evidence.
Subject to applicable law, returns may not be available for opened feed or supplements, medicines, veterinary or hygiene products, personalised items, used tack, intimate-contact items, perishable products, clearance goods marked final sale, downloadable products, gift cards, or products damaged after delivery through misuse, poor storage or failure to follow instructions.
Approved products should be unused, clean and returned with original packaging, labels, accessories, manuals, warranty cards and invoice. A return may be rejected or reduced in value where the product shows avoidable use, damage, missing parts or tampering.
Where the vendor supplied a damaged, defective, incorrect or materially misdescribed product, the vendor should bear reasonable return shipping costs. For discretionary returns or buyer preference, return shipping and original delivery charges may be deducted where permitted and disclosed.
Returned products may be inspected before approval. Once approved, the refund will normally be initiated within 5–10 business days. Banks and payment providers may require additional time to credit the amount.
Cancellation may be requested before dispatch. Once dispatched, the order may need to follow the return process. A vendor may cancel because of stock errors, pricing errors, suspected fraud, legal restrictions, failed payment or inability to deliver, with an appropriate refund for amounts actually received.
Replacement or exchange depends on stock availability and vendor approval. Where replacement is unavailable, an approved refund may be offered instead.
Manufacturer warranties are governed by the warranty terms supplied with the product. The platform or vendor may help facilitate a claim but does not extend a manufacturer warranty unless expressly stated.
Contact support@ieta.in with the order number, reason, photographs or video, and preferred resolution. Consumer rights available under applicable law remain unaffected.
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